To blog ? or Not to ?

This is one worst experience I ever had as far as internet usage is concerned. I start using internet in 1998. I have experienced quality services in various countries and major cities of India. I lived in all metros and some major cities in India as part of my professional assignments.

BSNL, one of the leading player in Telecommunication, and Public Service Undertaking (PSU), one expect better services, or they should provide services better than any private operators. There is no lack in investment, they are upgrading technologies day by day and launch product and services to compete with Private players.

But what is the reality, they are losing subscribers every month. They plan some massive campaign to attract new customers.

I appreciate them for providing services in the rural area, even though the profitability is less. They should do since it is PSU.

They need to improve their services as a whole. I have taken BSNL broadband connection on 15^th October 2009. It is more than 100 days. During this period if calculate the connectivity percentage it is just 89.5 %. That means in a year almost 40 days you will sit without internet connectivity.

If you wish to register a complaint by 1500 you will hear that ‘due to some technical difficulties we are unable to provide this service, or there is no record for this number.’ Sometimes you may not get this number; you will hear a damaged tone or engaged. Experience with the other number 12678 is not different. You will get continues engaged tone. They are providing services on weekdays only, if anything happens on Saturday, till Monday evening you will not have internet connectivity. They say in the website that the customer service is available throughout weekdays from 8 AM to 8 PM. But I never have seen them before and after 5, you will get continues engaged tone or error tone.

Even if you get a customer service representative, the attitude is different, they don’t even speak properly, sometimes they order, do this, that etc. Irresponsible and adamant; they think without even a single customer they will get their payment, even if they do not work they will get payment they why should we take the trouble. Nobody is there to take action, if anybody try to take action they a very powerful weapon ‘strike’

They need to wake up, should customer friendly and service oriented. I am sure, if private players come to rural area then BSNL will lose its market share rapidly. This could be one reason in which government not asking private players to offer service in the rural area.

India, fastest growing economy, the IT hub of the world, 60-70% of India, the rural India is neglected. To what extend metro cities and other major cities can afford the needs? Rest of India should be treated equally. So, private players too should take initiative and offer services in Rural India.