100% customer satisfaction

Tag: 100% customer satisfaction

If you do not wish to be called “fraud customer” keep away http://www.desiwebhosting.com/ and http://host.ac/

by Jinsen Karedath on Jan.11, 2010, under General Topics, Information Technology

This article has the reference to my earlier article http://j-k.in/blog/2010/01/worst-experience-with-www-desiwebhosting-com-part-of-host-ac-please-do-not-opt/

In that I have mentioned there were no response for a long time from this hosting provider (http://www.desiwebhosting.com/part of host.ac ) Ultimately I got a response in the next day with the details of hosting account. I have tried to verify everything after uploading all the files and creating email accounts. I had the following problems even after 3 days.

I was unable to send or receive email
I was unable to create a database.

I have contacted the so called ‘24/7 technical support’ team. I got a reply after 7 hours, saying there is a problem with account. Do you think this is a 24/7 support? At least they could send a reply soon after the receipt of my mail saying they are investigating. But they did not do. And even after 22 hours there were no results, solutions.

I have asked them to refund as per their policy, but there were no response. I have collected all the information about the company and even made a call to their office. But I got information that they have shifted to Delhi.

In between I have contacted the Cyber Crime Cell Kerala and enquired about the possibilities of filing a case against them. Since I have made payment through online banking, it is assured that they have an office in India. Cyber Cell advised me to file a cheating case.

I have mailed them asking for an amicable settlement, I have sent this mail to all their contacts, which they provided with CC Avenue and other companies whom they deal with. Immediately I got a mail saying your account is terminated reason “Fraud Customer”. I got a mail from CC Avenue too saying the refund process initiated.

So now everyone has to think, who is fraud? The company who says there is 24/7 technical support and my issue were answered without a solution after 7 hours or me? The company says 100% satisfaction in their website and this is the service they provide, and I asked for a refund, so they made me ‘fraud’. Am I really fraud here?

I have found an excellent hosting service provider. I suggest to use hostso