To blog ? or Not to ?

This article has the reference to my earlier article http://j-k.in/blog/2010/01/worst-experience-with-www-desiwebhosting-com-part-of-host-ac-please-do-not-opt/

In that I have mentioned there were no response for a long time from this hosting provider (http://www.desiwebhosting.com/part of host.ac ) Ultimately I got a response in the next day with the details of hosting account. I have tried to verify everything after uploading all the files and creating email accounts. I had the following problems even after 3 days.

• I was unable to send or receive email
• I was unable to create a database.

I have contacted the so called ‘24/7 technical support’ team. I got a reply after 7 hours, saying there is a problem with account. Do you think this is a 24/7 support?  At least they could send a reply soon after the receipt of my mail saying they are investigating. But they did not do. And even after 22 hours there were no results, solutions.

I have asked them to refund as per their policy, but there were no response. I have collected all the information about the company and even made a call to their office. But I got information that they have shifted to Delhi.

In between I have contacted the Cyber Crime Cell Kerala and enquired about the possibilities of filing a case against them. Since I have made payment through online banking, it is assured that they have an office in India. Cyber Cell advised me to file a cheating case.

I have mailed them asking for an amicable settlement, I have sent this mail to all their contacts, which they provided with CC Avenue and other companies whom they deal with. Immediately I got a mail saying your account is terminated reason “Fraud Customer”. I got a mail from CC Avenue too saying the refund process initiated.

So now everyone has to think, who is fraud? The company who says there is 24/7 technical support and my issue were answered without a solution after 7 hours or me? The company says 100% satisfaction in their website and this is the service they provide, and I asked for a refund, so they made me ‘fraud’. Am I really fraud here?

I have found an excellent hosting service provider. I suggest to use hostso

Had a very worse experience with http://www.desiwebhosting.com, I have reached there through host.ac, and they were good in service when I had opted 3 years back and thought http://www.desiwebhosting.com will be a part of host.ac. Now I am not sure whether they are part of host.ac or not.

I have ordered a hosting pack on Thursday 7^th January 2010 in the morning time and at 12:35 PM (my mail mentions this time) I have sent them a mail asking whether they receive my payment. I have made payment through online banking and given my reference number too. The amount been debited from my account to Avenues India Pvt Ltd. I have paid Rs. 600.

They sent me a reply on Thu, Jan 7, 2010 at 8:16 PM asking just ‘What is the order id?’ this is the entire matter in the mail. No courtesy, nothing. I did not see any standard in their mail. I am opting a service from them and paying them, they should respect the money I spent.

I have replied with my Order id at Thu, Jan 7, 2010 at 8:26 PM till now (Fri, Jan 8, 2010 at 5:25 AM) there is no reply from them.

In between I have tried to contact CC Avenue about this, and even my bank. I do not think I will get my money back from these people.

This is not the way to deal with a customer who is looking for a service; it was my mistake that I thought they will offer better service. They mention so many things in their package even 24/7 support. I doubt whether they provide it or not.

I have visited their website, to understand them better, there is no contact details of this company, tried to fetch it from ‘who is’ but it was protected. There is no phone number provided. There is no credible information provided. They might have vanished with my money.

So I suggest people not to opt them for hosting service, I lost Rs.600 and enquire before you opt a service from any hosting provider. Whether they have credible information in their website, whether they provide chat in their site etc, and should try some review sites like mouthshut.com to read some reviews.  (I used to do these, since I had opted services from host.ac I thought it will be better after 3 years, never thought that company is growing downwards and it is my mistake that I trusted them)

So, friends don’t allow them to cheat yet another, so beware, say ‘no’ to http://www.desiwebhosting.com and host.ac

Posted this in mouthshut.com too: http://www.mouthshut.com/review/General_Advice_on_Web_Hosting_Companies-183673-1.html

I have found an excellent hosting service provider. I suggest to use hostso